PRAYITNO, E. E-Kuesioner Pengukuran Kepuasan Pelanggan dengan Customer Satisfaction Index dan Importance Performance Analysis Berbasis Web. Syntax : Jurnal Informatika, [S. l.], v. 6, n. 1, 2017. DOI: 10.35706/syji.v6i1.1146. Disponível em: https://journal.unsika.ac.id/index.php/syntax/article/view/1146. Acesso em: 9 may. 2024.