THE INFLUENCE OF FACILITIES ON CUSTOMER SATISFACTION (STUDY OF KULEA SPACE SUKARAME CAFE, BANDAR LAMPUNG)

Authors

  • Ahmad Fadlul Akbar Universitas Islam Negeri Raden Intan Lampung
  • Wila Bayu Femmya Angel Universitas Islam Negeri Raden Intan Lampung
  • Ary Kurna Sandi Universitas Islam Negeri Raden Intan Lampung

DOI:

https://doi.org/10.35706/jfms.v2i4.10554

Abstract

This study aims to determine the effect of facilities on customer satisfaction. The population of this study were
consumers of the kulea space cafe Sukarame Bandar Lampung. The sample taken in this study amounted to 81
people. This research was conducted using a quantitative approach. Collecting research data using a
questionnaire. The sampling technique used probability sampling method, specifically simple random sampling
technique. The analysis used in this study is SEMPLS with SmartPLS 4 software. Based on the results of the
analysis, it shows that there is a positive and significant effect on the effect of facilities on customer satisfaction.
This means that facilities have an interrelated impact in influencing customer satisfaction. Facilities have a
significant positive effect on customer satisfaction at the kulea space cafe Sukarame Bandar Lampung.

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Published

2022-10-19

How to Cite

Fadlul Akbar, A., Femmya Angel, W. B., & Kurna Sandi, A. (2022). THE INFLUENCE OF FACILITIES ON CUSTOMER SATISFACTION (STUDY OF KULEA SPACE SUKARAME CAFE, BANDAR LAMPUNG). Journal for Management Student (JFMS), 2(4), 11–15. https://doi.org/10.35706/jfms.v2i4.10554

Issue

Vol. 2 No. 4 (2022): Journal For Management Student (JFMS)

Section

Artikel