Simulasi Sistem Pelayanan Pemesanan Kedai Kopi XYZ Cabang Sidewalk - Jimbaran

Ni Made Cyntia Utami; Bryan Estavan Imanuel Sitanggang; I Wayan Ananta Widhiatmika; Ni Nengah Trisna  Wahyuni; Ni Ketut Indah  Aryani

doi:10.35261/gijtsi.v5i01.11321

Authors

Ni Made Cyntia Utami Program Studi Teknik Industri, Universitas Udayana
Bryan Estavan Imanuel Sitanggang Program Studi Teknik Industri, Universitas Udayana
I Wayan Ananta Widhiatmika Program Studi Teknik Industri, Universitas Udayana
Ni Nengah Trisna Wahyuni Program Studi Teknik Industri, Universitas Udayana
Ni Ketut Indah Aryani Program Studi Teknik Industri, Universitas Udayana

DOI:

https://doi.org/10.35261/gijtsi.v5i01.11321

Abstract

Modeling real systems into a model is done through simulation, which is a method to replicate existing real systems with characteristics that are easier to observe than the original system. Kedai Kopi XYZ is one of the famous coffee brands in Indonesia. The location of the research carried out was at the XYZ Coffee Shop, Sidewalk branch, Jimbaran. The reason this place was used as a research location was because there were queues in the service system. The data that has been obtained from the field is then processed using Stat::Fit and ProModel. When the system with the existing data is run simulation, there are still blocks in the Entity States and there are full or bottlenecks in the Multiple Capacity Location States. Providing suggestions for improvements to minimize blocks and overflows in the system. The improvement proposed by observers is to improve capacity at locations in the system. By changing the existing capacity, minimal blocks and fulls will be produced and can be said to be reasonable in the system. Thus, it can be concluded that the model system at the XYZ Coffee Shop, Sidewalk branch, Jimbaran can work optimally.

Downloads

Download data is not yet available.

References

D. Z. Zubir, F. Andini, M. Ridho, and Y. Filki, “Simulasi Sistem Pelayanan Rawat Jalan Pasien menggunakan Simulasi Kejadian Diskrit (Des),” Jurnal Informatika Ekonomi Bisnis, pp. 160–165, Sep. 2022, doi: 10.37034/infeb.v4i4.165.

N. Rahmawati and D. S. Donoriyanto, “Simulasi Sistem Antrian Pelayanan Penumpang Busway,” Waluyo Jatmiko Proceeding, pp. 441–450, Nov. 2023, doi: 10.33005/wj.v16i1.66.

B. Nindy Virgiani and W. Nur Aeni, “Pengaruh Pelatihan Siaga Bencana dengan Metode Simulasi terhadap Kesiapsiagaan Menghadapi Bencana : Literature Review.” [Online]. Available: http://jkp.poltekkes-mataram.ac.id/index.php/bnj/index

D. Mourtzis, “Simulation in the design and operation of manufacturing systems: state of the art and new trends,” Int J Prod Res, vol. 58, no. 7, pp. 1927–1949, Apr. 2020, doi: 10.1080/00207543.2019.1636321.

A. Sidik, “Usulan Minimalisi Antrian Proses Pemuatan Pupuk dengan Simulasi di PT. Petrosida Gresik,” Doctoral dissertation, Universitas Muhammadiyah Gresik, 2019.

M. Azhari Isfirory and A. Suseno, “Peningkatan Service Level pada Sistem Antrian Pengambilan Obat di Puskesmas Bojong Rawalumbu Menggunakan Metode Simulasi Increasing Service Level in Queuing System of Taking Medicine at Public Health Center Bojong Rawalumbu Using Simulation Method,” 2021.

W. B. Laksana, A. Febriani, and D. Rachmawaty, “Pemodelan dan Simulasi Sistem Antrian Pelayanan Server Terhadap Pelanggan Percetakan XYZ Menggunakan Arena,” journal of Industrial Engineering and Technology, vol. 1, no. 2, pp. 80–86, 2021.

F. Y. Panjaitan, W. Winarno, and F. N. Azizah, “Usulan Peningkatan Kualitas Imprabox Menggunakan Pendekatan Lean Six Sigma dengan Simulasi Monte Carlo (Studi Kasus: Perusahaan Packaging),” Go-Integratif : Jurnal Teknik Sistem dan Industri, vol. 3, no. 02, pp. 136–150, Nov. 2022, doi: 10.35261/gijtsi.v3i02.7565.

Bambang Herry Purnomo et al., “Model Sistem Antrian pada Pelayanan Restoran Cepat Saji (Studi Kasus di KFC Gajah Mada Kabupaten Jember) Model of Queuing System at Fast Food Restaurant Service (Case Study in KFC Gajah Mada Jember Regency),” 2021.

K. Kurniawan and D. Andesta, “Analisis Simulasi Sistem Antrian Pemesanan Makanan Pada Warung Apung Rahmawati Gresik,” JUSTI (Jurnal Sistem dan Teknik Industri, vol. 3, no. 3, pp. 368–376, 2023.

D. Satya Kusuma, E. W. Liwangsa, M. Bryant, T. Wijaya, and A. Sugioko, “Simulasi Sistem Rantai Pasokan Studi Kasus Produk Telepon di PT XYZ dengan ProModel,” (SENTEKMI) Seminar Nasional Teknik dan Manajemen Industri dan Call for Paper Hebring, Jakarta Utara, vol. 4, no. 1, 2023. [Online]. Available: http://jik.htp.ac.id

A. Mahessya, L. Mardianti, and R. Sovia, “Pemodelan dan Simulasi Sistem Antrian Pelayanan Pelanggan Menggunakan Metode Monte Carlo pada PT POS INDONESIA (PERSERO) Padang ,” 2017.

A. Fauzi, Amrullah, and N. Kurniati, “Optimalisasi Pelayanan Pengisian Bahan Bakar Menggunakan Simulasi Monte Carlo pada SPBU di Kota Mataram,” Indonesian Journal of Applied Science and Technology, 2020.

C. Checa Putra Hardiyanto, S. Rennard Tirtawijaya, C. Kenny Yandra, and A. Maxwell, “Pemodelan dan Simulasi Sistem Antrian Pelayanan Server Terhadap Pelanggan Percetakan XYZ Menggunakan ARENA,” Seminar Nasional Teknik dan Manajemen Industri, 2021.

R. Cornellia, “Analisis Antrian pada Loket Pembuatan Elektronik KTP dengan Menggunakan Simulasi ProModel,” Jurnal String, 2018.