Hubungan Kualitas Informasi Terhadap Kepuasan Pengguna Layanan Rekam Medis Elektronik (RME) di Rawat Jalan RSU Queen Latifa Yogyakarta
The Relationship between Information Quality and User Satisfaction of Electronic Medical Record Services (RME) in Outpatient Service atRSU Queen Latifa Yogyakarta
DOI:
https://doi.org/10.35706/johar.v1i01.11256Abstract
Introduction: The application of electronic medical records is increasing in developing countries, including Indonesia. Electronic medical records are increasingly being implemented in hospitals to achieve improved service quality. The increasing number of hospital investments in information systems indicates that hospitals understand the importance of end-user and system-user satisfaction. User satisfaction is one way to determine the effectiveness and success of an information system. Research explains that information quality influences user satisfaction. Research objective: to determine the relationship between information quality and user satisfaction with electronic medical record services at outpatient hospital Queen Latifa Yogyakarta. Research Method: this research is quantitative. The population is officers who input medical record data into Sitiql (electronic medical records). The sampling technique uses accidental sampling. The sample was 81 people. The data collection technique uses a questionnaire. Data analysis uses Spearman rank. Research results: explain that the p-value is 0,596, namely that there is no relationship between the quality of information and the satisfaction of users of electronic medical record services at RSU Queen Latifa Yogyakarta. Conclusion: Information quality cannot increase user satisfaction with electronic medical record services at RSU Queen Latifa Yogyakarta.
Downloads
References
Al Alawi, S. et al. (2014) ‘Physician user satisfaction with an electronic medical records system in primary healthcare centres in Al Ain: a qualitative study’, BMJ open. British Medical Journal Publishing Group, 4(11), p. e005569.
Aldosari, B. et al. (2018) ‘Assessment of factors influencing nurses acceptance of electronic medical record in a Saudi Arabia hospital’, Informatics in Medicine Unlocked. Elsevier, 10, pp. 82–88.
Alharthi, H. et al. (2014) ‘Physician satisfaction with electronic medical records in a major Saudi Government hospital’, Journal of Taibah University Medical Sciences. Elsevier, 9(3), pp. 213–218.
Ayebazibwe, I., Kimaro, H. C. and Kaasbøll, J. J. (2019) ‘System use and user satisfaction in the adoption of electronic medical records systems: a case of DHIS2 tracker implementation in Tanzania’, in Information and Communication Technologies for Development. Strengthening Southern-Driven Cooperation as a Catalyst for ICT4D: 15th IFIP WG 9.4 International Conference on Social Implications of Computers in Developing Countries, ICT4D 2019, Dar es Salaam. Springer, pp. 63–75.
Ayyad, Q. (2002) ‘Nursing satisfaction with the computerized nursing records’, in meeting of nursing day, Oman.
Barnette, M. T. (2008) ‘Lived experiences of registered nurses: impact of the electronic medical record’. Capella University.
Berhe, M. et al. (2017) ‘Evaluation of electronic medical record implementation from user’s perspectives in Ayder referral hospital Ethiopia’. Deakin University.
Bingham, A. (1997) ‘Computerized patient records benefit physician offices’, Healthcare Financial Management. Healthcare Financial Management Association, 51(9), pp. 68–71.
Cholis Basjaruddin, N. et al. (2017) ‘Pengembangan Rekam Medis Elektronik Berbasis Near Field Communication (NFC)’.
DeLone, W. H. and McLean, E. R. (2003) ‘The DeLone and McLean model of information systems success: a ten-year update’, Journal of management information systems. Taylor & Francis, 19(4), pp. 9–30.
Doumpa, T. (2009) ‘Hospital Information System Evaluation (MSc)’, University of Greenwich.
Dubale, A. T. et al. (2023) ‘User Satisfaction of Using Electronic Medical Record System and Its Associated Factors among Healthcare Professionals in Ethiopia: A Cross-Sectional Study’, BioMed Research International. Hindawi, 2023.
Etezadi-Amoli, J. and Farhoomand, A. F. (1996) ‘A structural model of end user computing satisfaction and user performance’, Information & management. Elsevier, 30(2), pp. 65–73.
Farsi, M. Al and West, D. J. (2006) ‘Use of electronic medical records in Oman and physician satisfaction’, Journal of medical systems. Springer, 30, pp. 17–22.
Fraser, H. S. F. et al. (2005) ‘Implementing electronic medical record systems in developing countries.’, Informatics in primary care, 13(2).
Fung, C. H. et al. (2004) ‘Variation in implementation and use of computerized clinical reminders in an integrated healthcare system’, Am J Manag Care, 10(11 Pt 2), pp. 878–885.
Garcia-Smith, D. and Effken, J. A. (2013) ‘Development and initial evaluation of the clinical information systems success model (CISSM)’, International journal of medical informatics. Elsevier, 82(6), pp. 539–552.
Goorman, E. and Berg, M. (2000) ‘Modelling nursing activities: electronic patient records and their discontents’, Nursing inquiry. Wiley Online Library, 7(1), pp. 3–9.
Hadiyanto, M., Purnami, C. T. and Mawarni, A. (2020) ‘HUBUNGAN KUALITAS INFORMASI SISTEM REKAM MEDIS RAWAT JALAN ELEKTRONIK DENGAN KEPUASAN PENGGUNA DI RSUD Dr.(HC) Ir. SOEKARNO’, Jurnal Kesehatan Masyarakat (Undip). Fakultas Kesehatan Masyarakat, 8(6), pp. 739–745.
Jha, A. K. et al. (2009) ‘Use of electronic health records in US hospitals’, New England Journal of Medicine. Mass Medical Soc, 360(16), pp. 1628–1638.
Karimi, F., Poo, D. C. C. and Tan, Y. M. (2015) ‘Clinical information systems end user satisfaction: The expectations and needs congruencies effects’, Journal of biomedical informatics. Elsevier, 53, pp. 342–354.
Kavuma, M. (2019) ‘The usability of electronic medical record systems implemented in sub-Saharan Africa: a literature review of the evidence’, JMIR human factors. JMIR Publications Inc., Toronto, Canada, 6(1), p. e9317.
Koh, C. E. et al. (2010) ‘A model for mandatory use of software technologies: An integrative approach by applying multiple levels of abstraction of informing science.’, Informing Science, 13.
Kuipers, B. (2016) ‘Evaluation of a Hospital Information System (HIS) implementation success from a users’ perspective: A Mixed Method Research’.
Lærum, H., Ellingsen, G. and Faxvaag, A. (2001) ‘Doctors’ use of electronic medical records systems in hospitals: cross sectional survey’, Bmj. British Medical Journal Publishing Group, 323(7325), pp. 1344–1348.
Lepore, L. et al. (2018) ‘Cultural orientations and information systems success in public and private hospitals: preliminary evidences from Italy’, BMC health services research. Springer, 18, pp. 1–13.
Likourezos, A. et al. (2004) ‘Physician and nurse satisfaction with an electronic medical record system’, The Journal of emergency medicine. Elsevier, 27(4), pp. 419–424.
Mahfuth, A., Dhillon, J. S. and Mohd Drus, S. (2016) ‘A systematic review on data security and patient privacy issues in electronic medical records’.
Miller, R. H. and Sim, I. (2004) ‘Physicians’ use of electronic medical records: barriers and solutions’, Health affairs. Project HOPE-The People-to-People Health Foundation, Inc., 23(2), pp. 116–126.
Mitropoulos, I. (2015) ‘Management information systems in health sector: evidence of mandatory use’, INFOCOMP 2015, p. 63.
Nunes, G. S. and Javier, M. G. F. (2014) ‘Hospital information system satisfaction in Brazil: background and moderating effects’, International Journal of Research Foundation of Hospital and Healthcare Administration, 2(1), pp. 1–9.
Popova, I. and Asrafi, S. (2015) ‘Adoption of e-health in private and public hospitals: a case study of Bangladesh’, in 7th International Conference on e-Health, Las Palmas de Gran Canaria, International Conferences e-Health, Spain.
Prasetyowati, A. and Kushartanti, R. (2018) ‘Pengaruh Faktor HOT (Human, Organisasi, Dan Teknologi) Terhadap Kepuasan Pengguna Sistem Informasi Primary Care Di Wilayah Kota Semarang’, Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI), 6(1), pp. 63–69.
Pratama, M. H. and Darnoto, S. (2017) ‘Analisis Strategi Pengembangan Rekam Medis Elektronik Di Instalasi Rawat Jalan Rsud Kota Yogyakarta’, Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI), 5(1), pp. 34–45.
Putra, D. S. H. (2017) ‘Penerapan Path Analysis Kualitas Informasi terhadap Kepuasan Pengguna dan Intensitas Pengguna dengan Metode Delone & Mclean Di Rumah Sakit Paru Jember Tahun 2017’, Jurnal Kesehatan, 5(3), pp. 129–137.
Saghaeiannejad-Isfahani, S. et al. (2014) ‘A survey on the users’ satisfaction with the hospital information systems (HISs) based on DeLone and McLean’s model in the medical-teaching hospitals in Isfahan city’, Acta Informatica Medica. The Academy of Medical Sciences of Bosnia and Herzegovina, 22(3), p. 179.
Tilahun, B. and Fritz, F. (2015a) ‘Comprehensive evaluation of electronic medical record system use and user satisfaction at five low-resource setting hospitals in Ethiopia’, JMIR medical informatics. JMIR Publications Inc., Toronto, Canada, 3(2), p. e4106.
Tilahun, B. and Fritz, F. (2015b) ‘Modeling antecedents of electronic medical record system implementation success in low-resource setting hospitals’, BMC medical informatics and decision making. Springer, 15, pp. 1–9.
Top, M. and Gider, Ö. (2012) ‘Nurses’ views on electronic medical records (EMR) in Turkey: an analysis according to use, quality and user satisfaction’, Journal of medical systems. Springer, 36, pp. 1979–1988.
Wang, Y.-S. and Liao, Y.-W. (2008) ‘Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success’, Government information quarterly. Elsevier, 25(4), pp. 717–733.
Yulida, R., Lazuardi, L. and Pertiwi, A. A. P. (2021) ‘TANTANGAN IMPLEMENTASI REKAM MEDIS ELEKTRONIK BERDASARKAN DIMENSI SUMBER DAYA MANUSIA DI RSGM PROF. SOEDOMO YOGYAKARTA’, PROSIDING DISKUSI ILMIAH" Inovasi dan Teknologi Informasi untuk Mendukung Kinerja PMIK dalam Masa Pandemi Covid 19".
